![]() ![]() If you need to view messages from Viber only, use the custom filters by only showing conversations with the segment viber in attached to it. You can also leave reminders for tasks that may take more time. Utilize the Crisp chat bot plugin combined with the Helpdesk to provide 24/7 support, even when your team is offline.Ĭollaborate with your team by leaving private notes and mentions in the conversation, only visible to the operators. Use shortcut replies to answer you customers faster and limit typos for common messages, as well as include customer data in your messages. Viber, or Rakuten Viber, is a cross-platform voice over IP (VoIP) and instant messaging (IM) software application owned by Japanese multinational company Rakuten, provided as freeware for the Google Android, iOS, Microsoft Windows, Apple macOS and Linux platforms. Different chat buttons There has a set of buttons to use anywhere on your website. You can chat with people on the Viber app or you can make calls that are referred to as Viber Out by adding money to your account balance and dialing just as you would with most applications. Multiple accounts chat support This option will allow you to add unlimited chat agents with different numbers per agent. Now that your Viber bot is connected to Crisp, you can take advantage of other Crisp features to improve you support quality. Single chat support This option will allow you to add a bubble with a single Viber number support. Take advantage of your Team Inbox features Search for "Viber" in the search bar at the top center of your screen and click on "Configure the plugin". Go to the plugins section in the left sidebar. To save your message, simply type your message and click outside of the input box. By default this is turned off, but you can enable it and configure a custom welcome message. Once you have connected your Viber bot to Crisp, you have the option to configure a welcome message to display to your users. That's it! You've created your shared inbox for Viber! Your Viber bot should now be connected to Crisp. ![]() Once you have created your bot you will be given a Token which we will use in the next step. You will first need to create a bot in Viber, where an active Viber account is required. Deactivate a device that you have previously used to log into Viber. This doesnt allow the app to connect to Wi-Fi unless you wake up your phone. Make sure you are seen an admin in Crisp so you can do through the entire process. MobileTrans - Backup & Restore can also backup Viber chat history to the. To enable this integration, you need to be using the Unlimited plan. Through this guide, you'll get everything you need to get your Viber bot connected to Crisp and benefit from all the amazing features available in Crisp. Crisp is integrated with Viber so you can reply to your Viber customers directly from Crisp! Build a shared inbox for Viber! Here's how to create a team inbox and set it upĬonnecting Crisp with Viber can be done with 2 simple steps.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |